Terms and FAQs

Things to know at the start of your membership:

What type of memberships do we have?

We offer an inclusive approach to health and wellness with memberships which include access to the entire facility. Choose from All Access or Active Adults 60Y+ Memberships.

Do we offer any discounts on membership?

Due to our affordable membership rates, we do not offer extra discounts.

How old do you have to be?

If you are 16Y or over, you are able to purchase an All Access Membership. 

What about your health?

On the day you sign your membership agreement and each time you visit, you promise that you are in good physical condition and you know of no medical or other reason why you cannot or should not partake in gym activities or exercise. Our staff are not medically trained, and can not assess if you are in good enough physical condition to exercise without risk to your health, safety or comfort. If you have any doubts, please consult expert advice (General Practitioner) before starting.

Things to know during your membership:

When do you pay membership fees?

Our standard memberships are periodic (ongoing) with membership fees paid in advance every second Thursday from a bank account or credit card. Please note debits may take several days to come out of your account.

You can pay for memberships upfront in 6-month blocks. Please ask Customer Service for further details.

Your responsibilities

It is your responsibility to make sure:

  • Your account can accept direct debits
  • There is enough money in your account on the payment day and the next 5 days
  • You provide updated payment details with a minimum of 48 hours before the next debit
  • You request in writing to stop direct debits

Failed direct debit payments incur a $15 administration fee.

What happens if your payment is late or fails

If your direct debit fails you will be notified by SMS to the number provided. Access may be stopped due to an outstanding balance; you will be prompted to pay the outstanding balance at your next visit or it will be automatically added onto your next direct debit. Failed direct debits incur a $15 administration fee.

We will continue to debit your nominated account without notice to receive the total amount owed to us. We will make reasonable effort to let you know beforehand by SMS, email and phoning you.

Changes to agreement terms and price

Memberships (excluding Program Memberships) may be suspended for a minimum of 2 weeks and a maximum of 26 weeks at a time by submitting an Amendment Form to customer service. Suspension requests must be submitted a minimum of 3 days prior to the start date of the suspension and the first proposed non/reduced payment date. The first 4 weeks of suspension per calendar year are free after which suspension will be charged at $5 per week. All medical suspensions are free of charge upon the presentation of a valid medical certificate that covers all requested dates of suspension. Suspensions, including for medical reasons, cannot be back-dated. The Member agrees that in the event that he or she does not attend the Centre or use the facilities for any period during the Membership without previously arranging suspension of Membership, the Member will have no entitlement or right to claim and the Centre will not be liable to reimburse any fees or other payments made by the member.

Membership paid upfront and visit passes cannot be suspended put on hold, cancelled or transferred.

Can I suspend my membership?

Memberships (excluding Program Memberships) may be suspended for a minimum of 2 weeks and a maximum of 26 weeks at a time by submitting an Amendment Form to customer service. Suspension requests must be submitted a minimum of 3 days prior to the start date of the suspension and the first proposed non/reduced payment date. The first 4 weeks of suspension per calendar year are free after which suspension will be charged at $5 per week. All medical suspensions are free of charge upon the presentation of a valid medical certificate that covers all requested dates of suspension. Suspensions, including for medical reasons, cannot be back-dated. The Member agrees that in the event that he or she does not attend the Centre or use the facilities for any period during the Membership without previously arranging suspension of Membership, the Member will have no entitlement or right to claim and the Centre will not be liable to reimburse any fees or other payments made by the member.

Membership paid upfront and visit passes cannot be suspended put on hold, cancelled or transferred.

Using your membership card

Members will receive a membership card. If you visit the Centre without your membership card or photo identification, we may refuse you entry. If you lose or damage your card, we will replace one card every 12 months for free.

How to provide feedback

We want to hear from you. Feedback can be submitted in person with a Feedback Form or through our online feedback form in the Contact Us section of the site. If you would like to speak to the Centre Manager, please let Customer Service know. If requested, we will be in contact with you shortly to follow up on your feedback.

How to cancel your membership

The Centre requires 14 days written notice of cancellation, which means one more direct debit will be charged after the Cancellation Request form is submitted to customer service. Your access to the Centre will cease 14 days after the last direct debit payment. All outstanding fees must be paid in full prior to cancellation. We reserve the right to cancel your membership if two or more direct debit drawings are returned unpaid by your nominated Financial Institution and you fail to arrange an alternate payment method. Credits on your account are non-refundable. The Centre advises you to contact your Financial Institution to confirm the termination of further direct debits after any final payments are successfully paid.

If you have paid your membership 6 months upfront, you are entitled to a refund of 50% of the remaining balance.

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