Client Portal

Reset password
Visit Client Portal, click ‘Forgot password’, and enter the email address you provided at the time of account creation. You will receive an email, follow the prompts to set a new password.

Not sure if you have an account?
Follow the reset password instructions. If you do not have an account registered to that email a message will load stating 'Email address not found.'

A guest account is any profile created which does not have a membership contract.

A guest account is required is required for parents enroling students into a course, or for visit pass holders or customers attending group fitness casually.

1. Visit Client Portal.
2. Click "Join / Create Account"
3. Follow the prompts.

No, like most web accounts, each account must have its own unique email address.

You can create a free new email address, or some email accounts allow email address variations/aliases (e.g. adding a (+) or (.) to an existing address creates a new address on the same email account).

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select 'Payment settings'.
4. Select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a student's account, the bank account sits under the responsible persons / guest account details.
5. Select 'Add new payment method'.
6. Select which payment method you wish to update and select 'Next'.
7. Enter new details and click 'Submit'.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. If you have more than one payment plan, select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a students account, the bank account sits under the responsible persons / guest account details.
5. Update your details.
6. Select 'Save Changes'.

You can access your online customer portal to update your payment details, postal address and phone number.

For all other updates please contact the centre.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select the member or guest you wish to edit at the top of the screen.
4. Edit your details.
5. Select 'Save Changes'.

1. Login to your online account using your email address and password.
2. Click on your contract
3. Click the 'End Contract' button
4. Confirm a reason from the dropdown
5. Take note of the end date (2 week notice period applies)

1. Review membership options. inclusions and benefits on our website.
2. Visit Client Portal and click "Join / Create Account"
3. Register your details and create your password.
4. Select 'Next'.
5. Check your summary, complete the membership agreement and select 'Next'.
6. Make payment: Select to pay ongoing direct debits with a bank account or credit card. Initial balances (join fee + pro rata) must be paid by credit card. Note, payments are handled by our secure 3rd party provider Payrix.

7. You will receive an email confirming that you are now a member with your contract attached.
   

Visit us to collect your membership access card and ask us any questions you may have.